Can I move my loan repayment dates?
Please note that we do not offer "rollovers" on our loans. However, if you need help with rescheduling your repayments, we will be happy to discuss your options with you.
If you think that you will be unable to repay your loan on your due date, please contact us as soon as possible before your repayment date. If you do not contact us before your repayment date, any default fees which have become payable will still be charged – please see "What happens if I don't repay my loan (and any other amounts due to us) on time?".
If you contact us in good time, we may let you repay your loan at a later date (but we do not have to do so). We will consider the position on a case by case basis. We will consider the circumstances that are preventing (or have prevented) you from making your repayment on time and how moving your repayment dates would help you settle the loan.
If you’re experiencing unforeseen financial difficulties that are preventing you from making your loan repayments, please be assured that we will work with you to help you repay your loan in a way that you can afford while minimizing any negative impact that a late payment may have on your credit file.
MORE QUESTIONS ABOUT REPAYMENT
- When will I need to repay my loan?
- How do I repay my loan?
- How do I keep track of how much I owe?
- Can I use my credit card to pay my loan?
- Can I repay my loan early?
- How can I change the debit card I repay my loan with?
- What should I do if I won't have the money in my bank account to pay off the loan?
- What should I do if I can't repay my loan?
- What happens if I don't repay my loan (and any other amounts due to us) on time?
- Can I extend my loan if I have missed the repayment date?
- How many times can I extend my loan?
- I am worried about my finances, what can I do?
- What does APR mean?
- I have entered an Individual Voluntary Arrangement / Debt Relief Order / Debt Arrangement Scheme / Bankruptcy / Debt Management Plan or other arrangement with my creditors. What do I do?
