How do I repay my loan?

Your loan repayments are automatically deducted from your registered debit card on your agreed repayment dates. It is your responsibility to ensure that there is enough money in your account on the agreed date to repay the full amount due.

Your repayments are collected via CPA (Continuous Payment Authority) using your registered debit card details: it is not a Direct Debit. For that reason, it’s important to ensure that your debit card details are correct and up to date on your account. When you log in to your online account, and click on View Currently Outstanding Loan, you will see the last 4 digits and expiry date of your currently registered debit card at the bottom of the page. If you need to update your registered debit card, please follow the ‘Use New Debit Card’ link.

We will make one automated attempt to collect your loan repayment from your registered debit card on the morning of your agreed repayment date. However, if our automated collection attempt is rejected, you can still make the repayment manually up until the end of the day without your payment being considered late.

You can ask us to try again to collect your repayment, or, particularly outside of office hours, please log in to your account to make your repayment online via the ‘Repay Now’ link. This link allows you to pay either from your debit card or by bank transfer. You can also make your repayment directly from your bank (e.g. online banking) using our bank account details and the appropriate transfer reference for your loan, which you will find on the ‘Repay Now’ tab.

If we still have not received your repayment by the morning following your agreed repayment date, we will make one further CPA attempt to collect your repayment. Please note that late interest will accrue daily until you make the repayment.


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