Help with your loan

Please contact us if you're struggling financially as a result of coronavirus.

Tailored support is available to all impacted customers and we have a number of options to help our clients. It is important that you contact us to discuss your individual circumstances as your options will depend on your financial situation.

Getting in touch

Please email our team at or fill in the online Contact Us form on our website to get help with your payments. We understand that these are unprecedented times and we want to assure you that we remain committed to helping you through the uncertainty.

Free debt advice

If you are worried about your financial circumstances, you can speak to an independent advisor, such as:


National Debt Line:

Other resources

For more information on managing your money during and after the coronavirus pandemic, you can also use the MoneyHelper’s Money Navigator Tool.

You can find more information about support for customers affected by coronavirus from our regulator, the Financial Conduct Authority, here.